Shipping & Returns
Shipping Policy
Welcome to Arthio's Shipping Policy. We are committed to delivering your sustainable, eco-friendly, breathable clothes in a timely manner, ensuring they reach you in perfect condition. Shipping timeline is 5-7 days. Our shipping methods are designed to minimize environmental impact, and we strive to keep the costs reasonable for you. You can buy from us with confidence, knowing that we prioritize the integrity of our shipping process.
Return & Refund Policy
At Arthio, your satisfaction with our sustainable, eco-friendly, breathable clothes is our top priority. In the event that you are dissatisfied with your purchase, our return and refund policy is designed to make the process straightforward for you. We want you to buy with confidence, knowing that we are dedicated to ensuring your happiness with every purchase.
We offer a 5-day return policy for unused items in their original condition. Products must be unworn, unwashed, and in their original condition with tags and packaging intact.
Once we receive and inspect your return, refunds will be processed within 2-3 business days. Refunds will be issued to your original payment method or as store credit, based on your preference.
Original shipping fees are non-refundable. Return shipping costs will be borne by the customer unless the return is due to a defect or incorrect item.
Exchanges are available for size or color variations of the same product. To initiate an exchange, follow the same process as returns and mention “Exchange” as your preference.
Defective or Incorrect Items - If you receive a damaged, defective, or incorrect item, please contact us within 5 days of delivery at customercare.arthio@gmail.com. We will provide a replacement or a full refund, including shipping costs.