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FAQs

  • What materials do you use?
    We use organic cotton, hemp, bamboo, and other sustainable materials that are biodegradable and have a lower environmental footprint.
  • What makes your clothing sustainable?
    Our clothing is made from eco-friendly materials, produced using sustainable practices, and designed to reduce environmental impact. We prioritize organic fabrics, low-impact dyes, and ethical labour standards.
  • How should I care for my sustainable clothing?
    To extend the life of your garments, we recommend washing them in cold water, using eco-friendly detergents, and air drying whenever possible.
  • Are your clothes durable?
    Yes, our clothes are designed to be long-lasting. We focus on high-quality craftsmanship and durable materials to ensure they can withstand regular wear.
  • Do you use sustainable packaging?
    Yes, all our packaging is made from recycled or biodegradable materials. We are committed to minimizing waste and reducing our carbon footprint.
  • Do you offer international shipping?
    Yes, we ship internationally. Please refer to our shipping policy for more details on delivery times and costs.
  • Can I exchange an item for a different size or color?
    Yes, you can exchange items for a different size or color, subject to availability.
  • What is your return policy?
    We offer a 5-day return policy for unused items in their original condition. Please visit our returns page for more details on how to process a return or exchange.
  • Do you offer gift cards?
    Yes, we offer digital gift cards that can be used for any purchase on our website. They make a great sustainable gift option!
  • How can I contact customer service?
    You can reach our customer service team via chat or email at earthio.sm@gmail.com. We’re available Mon-Fri 9am to 7pm and happy to assist you with any questions or concerns.
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